Healthcare CASE STUDIES
Client: One of the largest Eye Healthcare Companies and leading distributor of eye care products.
This client needed to create and document new updates standards for product manufacturing, operations and product support. With the acquisition of other companies and products, there was a need to create consistent and concurrent SOPs.
The client installed SOP Express and used it to update existing product operations and support procedures. They authored new (better) defined product manufacturing work instructions and generated highly visual work instructions to deploy.
The success of the initial project has leas to the expansion of SOP Express licenses and the upgrade to ExpressTrain to create training, in the form of PowerPoint and eLearning modules.
Client: A provider of tracking software for in-home nursing services.
The client needed to update the software and training for several new state mandates in locations where they were currently or scheduled to be installed. The need involved not only the update of software instructions but the creation of support job aids and training programs to support the new roll-out of the software.
The client adopted the ExpressTrain Suite of tools as the preferred authoring platform for user documentation and training development. The client also licensed and installed the TrainTracks learning management system to records training performance, prescribe training modules and report to the administration manager the compliance with state mandated skills acquisition.
The client was able to create a baseline set of software documentation, support and training materials that can be easily modified on a state-by-state basis to provide appropriate required support. This ability to adapt the materials quickly to state mandates has saved significant time, resources and cost.